ContactWorks provides customer support for Clients that require high touch – high value services for their Customers. Our flexible but scalable offerings provide the people, processes, and technology required to optimize your contact operations while helping to build the value of your brand. We manage all aspects of customer contact, from building and operating world-class customer contact centers that provide new cost and labor efficiencies, to assuming the operation of a client’s existing operation and running it at peak productivity.
ContactWorks’ vision is to become a key service provider to our clients as we enable them to grow their business without building infrastructure in non-core activities. We collaborate with our clients to plan and develop customized solutions that enhance their relationships with customers. We seek to become the benchmark partners of choice in the development and management of strategic, customized, high quality and collaborative client relationships
ContactWorks is dedicated to helping your organization improve your customer service metrics for inbound sales, billing inquiries, help desk, technical support (level 1 and level 2), RMA management and product repair. Our dedicated team is ready to take your customer-facing programs to the next level in customer satisfaction.
ContactWorks focuses on your customers, prospects and employees to build stellar relationships within the contact center with the cross-sell and up-sell techniques that will help your business exceed its objectives. Our customer contact expertise specializes in high touch, high value, effective message delivery that surpasses industry standards and builds branded identity one-on-one with our clients’ customers.
Our Quality Monitoring methodology is designed to troubleshoot the entire lifecycle of the Customer Service interaction, from the initial representative training through to call fulfillment.