Remote Outbound Call Center Representative
Job Description:
At ContactWorks, we strive to provide exceptional customer service and support services for our clients and their customers/members. A key pillar of exceptional service is providing timely updates and clear communications to our clients and their customers/members. We are seeking dedicated Remote Outbound Phone Representatives to join our claims team!
Overview:
As an Outbound Call Center Representative, you will be responsible for making outbound calls to our client’s members to provide updates on the status of their existing claims. You will play a key role in ensuring our members are informed and have a positive experience throughout the claims process. This role requires excellent communication skills, the ability to handle multiple tasks, and a passion for delivering top-notch customer service.
At this time, we are only hiring remote workers from Texas, Florida, Georgia and Pennsylvania.
Responsibilities:
- Place outbound calls and provide updates with predetermined information.
- Communicate details clearly, professionally, and empathetically.
- Address questions or concerns from members regarding their claims.
- Maintain HIPAA compliance and protect sensitive data.
- Adhere to all company policies and procedures
- Meet performance targets such as dial attempts per hour, customer satisfaction, and quality analysis targets.
Qualifications:
- High School Diploma or Equivalent.
- Previous customer service experience (Preferred).
- Previous experience in an outbound call center (Preferred).
- Experience documenting/updating records in a CRM system (Preferred).
- Excellent verbal and written communication skills.
- Strong communication and documentation skills.
- Ability to work independently in a remote setting.
- A positive, problem-solving attitude and commitment to delivering excellent service.
- Comfortable working with computers.
- Must have PC/Laptop/Mac/Macbook/Chromebook.
- Windows 10 or higher
- Must have high speed internet.
Additional information/Benefits:
- Competitive hourly wage.
- Health, Dental, and Vision.
- Opportunities for career advancement.
- 100% Remote work.
- Paid training.